Ernst Seeds Customer Service
Our customer service hours are Monday through Friday, 8 a.m. to 5 p.m. EST.
WHY NO ONLINE ORDERING?
Due to many unique factors affecting most native seed plantings and our desire to make sure you have the most appropriate seeds for your project, we do not offer online ordering. Please call us directly at 800-873-3321 or email [email protected].
TERMS & CONDITIONS
- $25.00 order minimum before freight and tax.
- $5.00 line item minimum value of extended price.
- Mixes must be ordered in whole pound increments.
- 5% custom mix charge.
PAYMENT: Visa, MasterCard, Discover and American Express are accepted forms of payment. Checks and money orders are also acceptable with placement of order. Sorry, Ernst cannot process COD orders.
TAXES: As of July 1, 2019, due to sales tax law changes, we are now required to charge sales tax for shipments to the states where we have economic nexus, including CT, GA, IL, IN, KY, MA, MD, MI, MN, NC, NE, NJ, NY, OH, PA, RI, SC, SD, VA, VT, WI, WV. If your orders are sales tax exempt, please be prepared to provide a copy of your Exemption or Resale Certificate to your Sales Representative so we may appropriately remove tax from your order.
SHIPPING/FREIGHT: Orders are shipped via UPS or commercial freight (as applicable) and require a street address. Freight is prepaid and added to your invoice unless prior arrangements are made with an Ernst sales associate.
OTHER FEES: Other fees may include, but are not limited to, small order fees, pallet packaging, custom orders and bioengineering surcharges. We may require payment in advance for certain custom or special orders.
WARRANTY: All species and mixes are true to labeled weight, botanical name and genotype, and meet the label’s seed test specifications within recognized tolerances. Warranty is limited to the purchase price of the product. Purchasers must make written claims for errors within 10 days of receipt of shipment. Due to planting and growing conditions out of our control, we cannot guarantee the establishment of plants using our seed.
We cannot guarantee that cancellation requests can be processed within 48 hours prior to the shipping date. Cancellation requests are subject to Ernst approval. Bioengineering order cancellations will be assessed a 25% cancellation fee. All bioengineering materials are guaranteed to be what is specified on the tag or shipping documents and healthy upon receipt. Since we cannot guarantee care of such items after they leave our dock, all bioengineering material claims must be made within 48 hours of receipt. Returns of individual items and Ernst stock mixes must be approved by Ernst, are subject to a 10% restocking fee and must be returned within 30 days in the original packaging. Custom orders cannot be returned once the individual items are mixed. Bioengineering orders are non-returnable.